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عشر نصائح لمن يعملون بتوكيد الجودة

مُساهمة من طرف etqm في الثلاثاء يونيو 16, 2009 9:26 am

عشر نصائح لمن يعملون بتوكيد الجودة









[size=16]Top 10 Quality Assurance Tips

A QA Focus Document
The Top 10 Tips

1 Document Your Policies
You
should ensure that you document policies for your project – remember
that it can be difficult to implement quality if there isn’t a shared
understanding across your project of what you are seeking to achieve.
For example, see the QA Focus policies on Web standards and link
checking [1] [2].

2 Ensure Your Technical Infrastructure Is Capable Of Implementing Your Policies
You
should ensure that your technical infrastucture which is capable of
implementing your policies. For example, if you wish to make use of
XHTML on your Web site you are unlikely to be able to achieve this if
you are using Microsoft Word as your authoring tool.

3 Ensure That You Have The Resources Necessary To Implement Your Policies
You
should ensure that you have the resources needed to implement your
policies. This can include technical expertise, investment in software
and hardware, investment in training and staff development, etc.

4 Implement Systematic Checking Procedures To Ensure Your Policies Are Being Implemented
Without
systematic checking procedures there is a danger that your policies are
not implemented in practice. For example, see the QA Focus checking
procedures for Web standards and link checking [3] [4].

5 Keep Audit Trails
Provide
audit trails to record results of checking procedures. This can help
spot trends which may indicate procedural failures (for example, a
sudden growth in the numbers of non-compliant HTML resources may be due
to deployment of a new authoring tool or inadequate training for new
members of the project team).

6 Learn From Others
Rather
than seeking to develop quality assurance policies and procedures from
scratch you should seek to learn from others. You may find that the QA
Focus case studies [5] provide useful advice which you can learn from.

7 Share Your Experiences
If you
are in the position of having deployed effective quality assurance
procedures it can be helpful for the wider community if you share your
approaches. For example, consider writing a QA Focus case study [6].

8 Seek ‘Fitness For Purpose’ – Not Perfection
You
should seek to implement ‘fitness for purpose’ which is based on the
levels of funding available and the expertise and resources you have
available. Note that perfection is not necessarily a useful goal to aim
for – indeed, there is a danger that ‘seeking the best may drive out
the good’.

9 Remember That QA Is For You To Implement
Although
the QA Focus Web site provides a wide range of resources which can help
you to ensure that your project deliverables are interoperable and
widely accessible you should remember that you will need to implement
quality assurance within your project.

10 Seek To Deploy QA Procedures More Extensively
Rather
than seeking to implement quality assurance across your project, it can
be beneficial if quality assurance is implemented at a higher level,
such as within you department or organisation. If you have an interest
in more widespread deployment of quality assurance, you should read
about the ISO 9000 QA standards [7
[/size]

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